PRIVACY POLICY FOR BEARCOVER MOBILE APPLICATION
Application name: Bearcover
Developer name: Bearcover GmbH
The English version of this privacy policy is the legal document. The German version is intended to support German language speakers but cannot be guaranteed to be free from errors. Please refer to the English version as the correct and up-to-date version.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you download and enter our application we automatically receive your device’s details through Android ID and other identifying information in order to provide us with information that helps us provide our service to you and provide support. This is built into the application and is only viewed by us as analytics — to improve the delivery of our service — and all individual users are anonymous. We also install third-party applications to deliver our service, these are: Zendesk (customer support and FAQs) and Segment (user session tracking for improved performance).
We also collect and information via our robot devices to deliver support and performance improvements, please review your client contract with Bearcover for details.
SECTION 2 - CONSENT
How do you get my consent?
Unfortunately, we do not give users an opportunity to opt-out of these basic analytics. We collect no personal information from users, except information that is provided voluntarily through our support chat provided by Zendesk. We have access to and records of the screen name used when logging into the application by staff members, however this is not tied to any email account and is stored securely.
How do I withdraw my consent?
If you wish to remove your staff’s data from our system please contact support@bearcover.de, or write to:
Bearcover GmbH
Fließstraße 18,
12439 Berlin
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so.
SECTION 4 - APPLICATION INFASTRUCTURE
Our server infrastructure is hosted on a Hetzner server in Germany. We use Google Firestore databases and Firebase messaging to provide our service.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
Current third-party providers:
Zendesk Group
Segment.io, Inc
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
SECTION 7 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Data Protection Officer (DPO) at or by mail at:
Bearcover GmbH
Fernando German Torales Chorne (DPO)
Re: Privacy Compliance Officer
Fließstraße 18,
12439 Berlin