The Bearcover RaaS includes all robots and software — as well as other hardware and accessories that are provided or may be provided at a future date — to support the delivery of Bearcover’s service for the client.
The client interacts with three distinct parts of the RaaS: ‘Application’, ‘robot(s)’ & ‘other accessories’.

Mobile Application
- The application is intended to facilitate control of the service robots by staff in the nursing facility. Alerts, notifications and other information can be communicated to staff from the robots, and in the future between staff in relation to resident care and normal functioning of devices at night. Staff may also contact Bearcover customer support directly via the application. Bearcover is only responsible for communications performed by staff via their application — staff are not permitted to install or use peripheral applications present on Bearcover mobile devices.
Robots
- Bearcover’s robots provide visual monitoring of corridors at nighttime, and check residents’ rooms using a radar array to detect movements and relay this information to staff via the application. The robots are intended as a support for existing nighttime staff and in no way should be considered a replacement or substitute for existing staff. The robots are designed to operate on nursing home corridors, free from obstructions and in well-lit, spacious areas. Relocation of devices to suboptimal locations will affect performance.
Other accessories
- Other accessories include: Docking station for charging, mobile phones and protective phone cases. These devices are intended to support the Bearcover RaaS and deviation from recommended functions or uses may affect service performance.

Communication Channels
- Email: support@bearcover.de
- Mobile: +49 1575 320 5993
- Bearcover support application

Nighttime support hours
- We provide full customer support from 18:00-23:00 CET (Monday – Thursday)
- From 7:00 CET we will respond to issues raised between the night hours of 23:00-05:30 CET
- We will try to resolve issues during the night, but we’re a small team and won’t always hear the alarm and wake up — so no guarantees (yet)!